Teslarati Product Warranty Policy
Overview
At Teslarati, we stand behind the quality of our products. Our warranty policy is designed to give customers confidence when purchasing Tesla accessories from our store.
If a product arrives defective or experiences a manufacturing issue during normal use, we will work quickly to resolve the problem.
Warranty Coverage
Warranty coverage depends on the product category.
Non-Electronic Accessories
Most Tesla accessories such as:
• interior accessories
• exterior accessories
• trim pieces
• organizers
• mounts and brackets
are covered by a 30-day defect warranty.
Customers should inspect the product upon delivery. If a defect or damage is discovered, please contact us within 30 days of receiving the product.
Electronic Products
Electronic accessories are covered by a 1-year limited warranty when purchased directly from Teslarati.
This includes items such as:
• electronic charging accessories
• lighting products
• smart accessories
• powered components
If the product fails due to a manufacturing defect within the warranty period, we will provide a replacement or appropriate solution.
What the Warranty Covers
The Teslarati warranty covers:
• manufacturing defects
• material defects
• product malfunction under normal use
If a valid warranty claim is approved, Teslarati may provide:
• a replacement product
• a comparable replacement item
• a refund when replacement is unavailable
What the Warranty Does Not Cover
The warranty does not cover damage caused by:
• normal wear and tear
• improper installation
• misuse or abuse
• accidents or modifications
• unauthorized repairs
• exposure to extreme environmental conditions
• natural disasters (fire, flood, earthquake, etc.)
Products damaged due to improper installation or external factors may not qualify for warranty coverage.
How to Submit a Warranty Claim
To request warranty support, please contact our support team with the following information:
• order number
• proof of purchase
• photos or video showing the issue
• description of the problem
Send warranty requests to:
Our support team will review the claim and provide instructions for the next steps.
Replacement Process
If a warranty claim is approved:
• defective items may be replaced with the same or a similar model
• replacement products will be shipped after claim approval
For products used for extended periods, customers may be responsible for partial shipping costs depending on the situation.
Policy Updates
Teslarati reserves the right to modify this Warranty Policy at any time. Any updates will be reflected on this page.
Contact Us
If you have any questions regarding warranty coverage, please contact us:
Teslarati Support
support@teslarati.com